Our Commitment to you
At Network TEN we take very seriously your privacy and our obligations under the Privacy Act 1988 (Cth). Any personal information you provide to us will be managed carefully. We have a range of procedures in place to help protect your privacy.
At Network TEN we conduct our operations in accordance with the National Privacy Principles. These are minimum standards that set out the general principles governing information handling practices for organisations like Network TEN. We are also committed to high standards of privacy protection in our journalism through our adherence to the Commercial Television Industry's Code of Practice.
What personal Information does Network TEN collect?
The type of personal information we collect varies according to how you interact with Network TEN. Some examples include:
When you complete any application forms
Through telephone calls
Visits to our Websites (including via any of our mobile applications)
Letters and other material sent by you to Network TEN
Material submitted in competitions
Feedback, comments or suggestions on programs and other activities of Network TEN
As a customer or client of Network TEN
When you provide a service or products to Network TEN
Security surveillance of our premises (eg video, card access).
The type of information we collect will very much depend on what you give us. It might be your name, address, telephone number, email address, work contacts, photographs, interest, hobbies and any other personal details you wish to provide. We do not try to collect sensitive information, but some people volunteer sensitive information anyway.
We may collect personal information when you visit our Websites or use one of our mobile applications. Network TEN reserves the right to perform statistical analysis of user activity and characteristics in order to measure interest in and use of the various areas in the Websites or our mobile applications and to inform others of such information, as well as the number of users who have been exposed to or have clicked on any particular areas in the Websites or our mobile applications. You acknowledge that when you disclose personally identifiable information on the Websites, that information, along with any substantive information disclosed in your communication, may be collected and collated and used and disclosed by Network TEN and may result in marketing and promotional messages being sent to you from Network TEN or its associates and affiliates.
There may be times when we ask for personal information from you and you do not wish to provide it. We do not have a problem with that but it may mean, for example, that we cannot enter your details for a competition or provide you with a particular service that you want.
We would appreciate it if you could let us know when personal information you have supplied to us needs to be updated or is no longer valid.
What does Network TEN do with the personal information?
The purpose for which we collect the information is to give effect to the particular interaction you have with Network TEN. That might be, for example, when you participate in a competition we run, for publicity or promotion of a Network personality or for developing the business relationship between you and TEN. We may use your personal information to let you know about programs or other things we think may be of interest to you or to get your feedback. If we use your personal information for direct marketing purposes, we will give you the opportunity to opt out of receiving any further marketing material. We may share the personal information that you have given to us with other companies within our group, our associates and affiliates.
We may also use your personal information for related purposes that you would reasonably expect. We take particular care with any sensitive information.
There may be circumstances where we want to use your personal information to let you know about programs or to get your feedback on our operations. If we use your personal information for direct marketing purposes, we will give you the opportunity to opt out of receiving any further marketing material.
If we have contracted out a service to a third party, we may need to disclose your personal information to that third party to ensure that you get the service needed. In these circumstances, we require the third party to protect the privacy of the information that is disclosed to it.
There may be circumstances where the law requires us to disclose the information, or where disclosure is required to prevent a risk to health or safety or for law enforcement purposes.
How do we look after your personal information?
We have internal security measures in place to help protect personal information from misuse, modification, unauthorised access, or disclosure. We have a security system in place to deal with the physical security of our premises and the personal information kept at our premises. We have procedures in place to maintain a secure computer/ electronic system. We take reasonable steps to ensure that work areas are secure, and information on databases is protected by pass words and accessed only for legitimate purposes. All our staff are made aware of their obligations under the privacy principles to make your privacy a priority in dealing with personal information.
We take reasonable steps to ensure the information we collect, use and disclose is accurate, complete and up to date.
When we no longer need your personal information we have procedures in place to either destroy it in a secure manner or to permanently de-identify the information.
Can You Access or Correct Information Held by Network TEN?
We maintain records of personal information we have collected. You can gain access to the personal information held by Network TEN about you in two ways. If you have registered with Network TEN through the Websites, most information held by Network TEN about you can be viewed and changed directly by you by logging into the Websites using your username and password and reviewing your preferences. Except in some limited circumstances such as where the information is commercially sensitive, any other information held by Network TEN about you is available by contacting the Network Privacy Officer. Contact details for the Network Privacy Officer can be found at Contact Us
You can submit a request for access to your personal information to the Network Privacy Officer. We will process a request for access as quickly as possible. We reserve the right to impose a reasonable charge for processing and collating personal information, where appropriate and permitted under the Privacy Act 1988.
If you inform us that the information we hold is incorrect we will, if appropriate, amend those records.
Do you have a complaint?
If you are concerned that there may have been some inappropriate use or disclosure or any other breach relating to your personal information, we want to know about it. The contact person for complaints is the Network Privacy Officer. All complaints will be investigated. Details about how to lodge a complaint can be found at Contact Us
Have we answered your questions about privacy?
If you have other questions regarding our information handling processes, please Contact Us.
This page last updated: 16 August 2012