1 Saunders Street
Pyrmont, NSW 2009
GPO BOX 10, Sydney, NSW 2001
Ph: 02 9650 1010
Fax: 02 9650 1111
Level 4, 620 Chapel Street
South Yarra, VIC 3141
Private Bag 5000, South Yarra, VIC 3141
Ph: 03 9275 1010
Fax: 03 9275 1011
Sir Samuel Griffith Drive
Mt Coot-tha, QLD 4066
GPO BOX 751, Brisbane, QLD 4001
Ph: 07 3214 1010
Fax: 07 3369 3786
80 Hutt Street
Adelaide, SA 5000
Locked Bag 10, Adelaide, SA 5001
Ph: 08 8225 1010
Fax: 08 8225 1011
Perth, WA 6062
PO BOX 10, Mirrabooka, WA 6941
Ph: 08 9345 1010
Fax: 08 9344 8076
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Sydney: 02 9650 1129
Melbourne: 03 9275 1010
Brisbane: 07 3214 1145
Adelaide: 08 8225 1408
Perth: 08 9207 8205
The Commercial Television Industry Code of Practice (Code) regulates program content on commercial free-to-air television, including
• program classification;
• accuracy, fairness and respect for privacy in news and current affairs
• amount of non-program matter on television; and
• placement of commercials and program promotions.
We value audience feedback as an important way of keeping in touch with community opinion. If your feedback concerns a programming matter not covered by the Code, such as general scheduling queries or complaints, you should contact your nearest TEN station directly.
The Code sets out a formal complaints process for matters covered by the Code. If you would like more information about the Code, including the complaints process, you can visit the Free TV Australia website or write to Free TV Australia, 44 Avenue Road, Mosman, NSW 2088.
When making a Code Complaint you do not need to indicate which section of the Code is relevant but you do need to provide us with enough specific information about the issue to properly respond.
You can then either:
a) lodge your Code Complaint via the Free TV Electronic Lodgement System; or
b) Write a letter and post to Complaints Officer, Network Ten Limited, GPO Box 10, Sydney NSW 2000. It is advisable that complaints sent via post use Registered Mail.
Complaints made under the Code of Practice must be received within 30 days of the broadcast.
Your complaint should include the following information:
• Your name and address
• The name of the program; or the name of the brand/product being advertised; or the
name of the program being promoted
• The station on which you saw or heard the program or advertisement or promotion
• The date and time you saw or heard it
• Reasons for your concerns
The Code requires a station to respond to you within 30 working days of receiving a complaint about a matter covered by the Code of Practice.
If you are not satisfied with TEN's response, you may refer the matter to the Australian Communications and Media Authority.
Complaints about the content of commercials, rather than their placement, should be referred to the Advertising Standards Bureau.
N.B: If you live outside the metropolitan areas of Brisbane, Sydney, Melbourne, Adelaide and Perth then you may be viewing programming broadcast by a regional affiliate of TEN in which case you should direct your complaint to your regional broadcaster.
Southern Cross Austereo
46 Aspinall Street
Watson ACT 2602
WIN Television NSW Pty Ltd
Locked Bag 8800
WOLLONGONG NSW 2500