My TV signal keeps cutting out, what do I need to do?
This may be caused by a number of factors including weather, antenna location, type of antenna, your digital set-top box connection or even the strength of the signal and your location to that signal. First we recommend you turn both you TV and set top box off for 30 seconds, then turn them back on. If this doesn't correct your issue, we recommend you contact a television technician.
Help! I’m having issues viewing the TEN, ELEVEN or ONE broadcastIf you’re having issues with your broadcast, you can let us know by contacting us at firstname.lastname@example.org. In order to be added to a queue for a technician to be in touch in the next few days or weeks, please email us with the following details:
- Which Channel
I'm suddenly seeing WIN branding on-air instead of Ten
On 1 September, Network Ten programs in northern NSW and on the Gold Coast will switch from Southern Cross to WIN. For the first time in these two regional markets, our channels will be broadcast by WIN. Visit the WIN site for more information.
Why has my favourite show changed the time it is aired?
As the digital media team, we don’t control when shows are on air, that's up to the programming department! Unfortunately, we’re not able to answer all your questions regarding why shows sometimes change timeslots. Stay in touch with us via Facebook and Twitter or “Track” your favourite show to stay updated.
Can you please cancel this show I don’t like?
We love our shows on TEN, ONE and ELEVEN, but know that people all over Australia have different tastes. If you’re not into a show, don’t watch it. We’ve got heaps of shows on tenplay.com.au should you want to watch an old favourite or discover something new. Browse new shows now!
Can you change the time of this show?
We cater for a lot of people in Australia and while we do our best to put shows in the best timeslot for you to catch it, it isn't always possible for everyone. Good news though! Many of our new shows are available online to catch up.
Is there an encore of my favourite show?
Check the TV Guide – several of our favourite shows are screened a second time on ELEVEN and ONE. Otherwise, many of your favourite shows are available to watch online.
How do I find a story or video clip from the news?
Check our News section on the website for all the latest breaking, local, national and international news. You can also type what you are looking for in our search box in the top right of our website.
I’ve got feedback about one of the stories on eyewitness news
It’s best if you lodge queries or comments directly with the News team in your local area.
The contact details for these include:
Channel TEN News: @channelTENnews
eyewitness News in Melbourne: @TENnewsmelb / facebook.com/TENnewsmelb
eyewitness News in Sydney: @TENnewssyd / facebook.com/TENnewssydney
eyewitness News in Queensland: @TENnewsqld / facebook.com/TENnewsqueensland
eyewitness News in Adelaide: @TenNewsADEL / facebook.com/TENadelaide
eyewitness News Perth: @TenNewsPerth
How can I send in weather photos or request that Tim Bailey present the weather from my school?
You can contact Tim at email@example.com