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Frequently Asked Questions

What is FreeviewPlus?

TENplay on FreeviewPlus

How do I get FreeviewPlus?

How do I use FreeviewPlus?

Help and Support


What is FreeviewPlus?

FreeviewPlus is a new television service delivered via broadband providing a state of the art EPG (TV Guide) and seamless access to Catch Up TV across the Freeview networks, with the simple press of a button on the remote control. 

Once conntected you will be able to access the FreeviewPlus app by clicking the green button on the remote control or go straight to the TENplay app by changing the channel to TEN, ELEVEN or ONE and clicking the red button.

What is HBBTV?

HBBTV stands for Hybrid Broadcast Broadband Television (or Hybrid TV for short) and is the new technology platform used for FreeviewPlus.


TENplay on FreeviewPlus

How do I access TENplay on FreeviewPlus?

Once connected to FreeviewPlus access the TENplay Catch Up app by turning on channels TEN, ELEVEN or ONE and pressing the red button.

How do I play a video on TENplay?

From the home screen of TENplay use the arrow buttons on your remote control to find the TV show you want to view and then click enter

ShowsHBBTV

Once inside a TV show page, use the left and right arrow buttons to move from video to video and click enter to play. The return (or back) button will take you back to the home screen and the red button will exit the app.

ShowLevelHBBTV

How often is TENplay updated with new programs?

In most instances, programs will be available on FreeviewPlus on Catch Up within hours after they have been broadcast, however, some programs, such as live shows, news bulletins, sport and special events may take longer.  

Why can’t I find the program I’m looking for?

TENplay displays a range of programs which have been broadcast. Due to restrictions in the license terms with studios, some programs cannot be made available in Catch Up. 

Why do the Catch Up TV programs expire?

The expiry period for programs is largely determined by the terms under which Network Ten licenses programs from studios. In most cases, those rights are between 14-30 days. 

How much data do you need to view a Catch Up program?

Data usage will vary depending upon the Catch Up program you’re watching. For example, full quality HD Catch Up programs will use approximately 1.6 GB per hour, whilst SD Catch Up programs will use approximately 585 MB per hour. 

What download speed is needed?

For a good experience, an ADSL2 broadband connection is recommended. 


How do I get FreeviewPlus?

How much will I need to spend on a new TV, PVR/STB to get FreeviewPlus? 

There will be a range of products coming onto the market that are no more expensive than other comparable TV receivers. These will include panel TVs, PVRs and most likely low-cost set-top boxes in the future. A list of manufacturers and models is available here.

How many manufacturers will be selling new TV receivers? 

A list of manufacturers is available on the website. Please refer to the manufacturers models and products list here.

I have a TV which I bought last year and I'm connected to the internet, but I cannot see the FreeviewPlus service. Why can't I see the FreeviewPlus service? 

Only FreeviewPlus certified products bearing the FreeviewPlus logo will have the service.

Do I need to buy more data for FreeviewPlus? Will I be notified if I have used too much data 

Data usage will be determined by how much Catch Up TV you watch. Please contact your ISP provider regarding your plan.

Can I use WiFi to receive the service? 

Yes. FreeviewPlus is supported over WiFi, however, if you experience video playback issues, such as buffering, a wired ethernet connection is recommended.

Am I using broadband when I’m watching live TV? 

Yes. Your TV will download a small start-up application, which will use a small amount of broadband data each time you change the channel.

What if I don’t buy a product with the FreeviewPlus logo, will I still get the service? 

We cannot guarantee the reliability of a non FreeviewPlus TV receiver.

What do I need to spend to get FreeviewPlus? 

There will be a range of products coming onto the market that are no more expensive than other comparable TV receivers. These will include panel TV’s, PVRs and most likely low-cost set top boxes in the future. A list of manufacturers and models is available here.

Where can I get FreeviewPlus and what are the costs? 

There are a number of certified products which come in a range of types. Please check the website for a full list of manufacturer receivers and retailers. Most major retailers will have a range of receivers, which will vary in price. You can view the list of retailers here.

Can I use my current TV and just buy a FreeviewPlus STB or PVR? 

Yes. Any FreeviewPlus certified STB or PVR product will deliver the service. These will be available soon.

What do I need to buy? 

There will be FreeviewPlus certified panel TVs available and personal video recorders, and set-top boxes will become available soon after at your local electronics retailer. There will be a number of certified products in-store, which come in a range of types and vary in price. You can find a full list of products and manufacturers here.

Things to check before purchasing a FreeviewPlus certified receiver.

The primary things to check before buying a FreeviewPlus receiver include ensuring your area has good digital TV reception and access to an adequate internet service. (ADSL2 broadband connection or faster is recommended) You can check the internet speed in your area on a number of different speed checking websites. You will also need to purchase a TV receiver (panel TV) which carries the FreeviewPlus logo. Personal video recorders and set top boxes will be available soon

I have a TV which I bought last year and I'm connected to the internet, but I cannot see the FreeviewPlus service. Why can't I see the FreeviewPlus service? 

Only FreeviewPlus certified products bearing the FreeviewPlus logo will have the service.

Will FreeviewPlus need frequent updates? 

From time-to-time updates may be required, but you do not need to do anything as they will be delivered over the internet directly to your receiver.

Am I using broadband when I’m watching live TV? 

Yes. Your TV will download a small start-up application, which will use a small amount of broadband data each time you change the channel.

How can I check if I can get the FreeviewPlus service on my TV? 

Press the green button on your remote control. You will see a prompt on the top left of the screen. Only FreeviewPlus certified products have the service.

Can I receive the service through Foxtel, Fetch TV or T Box? No

Can I receive the service through VAST? 

Not as yet, but please regularly check the local services section of the website.

What about regions where broadband service is unreliable? 

FreeviewPlus may still work and provide a good service however during peak times video playback may be slower than normal.

Is the service HD or SD? 

Catch Up content on FreeviewPlus will be available in SD but may also be available in HD as well. Contact networks for HD programming on Catch Up. To receive HD quality content on FreeviewPlus an ADSL2 broadband connection will be required.

What download speed is needed? 

For a good experience, an ADSL2 broadband connection is recommended. 

Will I have to pay for broadband content? 

Yes, normal data download rates as determined by your ISP will be applicable.

Can I get FreeviewPlus in regional areas? 

The Freeview regional networks are in various stages of development regarding the provision of local services for HbbTV. You can check what services are available in your area here.

What if I don't want this new service? 

If you just want to continue to enjoy live Freeview services as usual, you can. Watching Freeview’s live TV service will not change. FreeviewPlus offers many exciting additional features to enhance the TV experience, including Catch Up.

How does FreeviewPlus work? 

Once your new FreeviewPlus certified TV receiver has been connected to broadband internet, you will see a prompt at the top left of the screen showing you that the service is available. Press the Green button on the TV remote control to access FreeviewPlus or the Red button for Network services.

Is FreeviewPlus a free service?

The FreeviewPlus service is made available by Freeview Australia for free. however, this service requires a broadband internet connection. It is a metered service, that means the access and use of FreeviewPlus will count towards the data limit of your broadband plan.


How do I use FreeviewPlus?

Can I record live and Catch Up TV on an external hard drive? 

Yes, you can record live TV if you have a FreeviewPlus enabled PVR (available soon). Catch Up TV cannot be recorded.

How do I set Parental Control? 

Refer to your TV receiver manual and TV menu items for settings on your receiver.

Is there a video I can see that explains FreeviewPlus? 

Yes, there is a How-to-Use video, which can be viewed here.

Why does my TV channel change when I access Catch Up? 

The TV network Catch Up content is only allowed to be displayed on a TV channel that is owned by that TV network. FreeviewPlus automatically changes the TV channel for you before attempting to access the Catch-Up content you have selected to view. Once you’ve finished watching Catch Up, you can simply press the green button using your TV remote control from the network application to return to FreeviewPlus. Then, simply use the Full Guide or Mini Guide on the TV screen to change the channel again.

How can I ensure my children only watch programming that I approve of? 

You must set your TV Parental Control feature on your TV receiver. If you’re watching live TV and you download a Catch Up program, you will be returned to live TV once the Catch Up program has finished. If you have set the Parental Control feature on your TV, you will avoid returning to content that has been blocked. Please refer to your manufacturer’s manual.

Who do I contact if I am having trouble setting up my FreeviewPlus? 

If you’re having issues connecting to FreeviewPlus, check that your receiver is connected successfully to broadband internet. Your receiver manual will have information on how to do this. Please note, FreeviewPlus is not available in all areas.

Can I pause and rewind live TV? 

Yes. But, you must have a certified FreeviewPlus receiver with a PVR (available soon) or external hard drive.


Help and Support

For further help and support please visit the FreeviewPlus website, you can contact Freeview at support@freeviewplus.com.au For technical assitance, report the issue to Freeview here. If you require additional support, you can call Freeview on 1300 852 838 between 9am – 5pm Monday to Friday.