Food Delivery riders won’t be taken for ride

Published: 14 March 2018

The Project Food Fight
The Project Food Fight
You're watching The Project Food Fight After we brought you the story of the appalling pay and conditions faced by food delivery riders, companies are refusing to address the issues. Now riders say they are being targeted for speaking out.

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Food delivery riders are fighting for better pay and conditions.

Uber Eats riders 
Image © 2018 AAP Image/JOEL CARRETT 
Two weeks ago on the show, we exposed the shocking pay and conditions faced by Australian food delivery riders, and it seems that now they have had enough.

Food delivery riders in Australia are launching legal action for better pay and conditions. Today, riders from Uber Eats, Foodora and Deliveroo are also taking to the streets of Sydney to force their billion-dollar tech company bosses to take notice.

Former Foodora rider Josh Klooger created a rider online chat room for riders to communicate with each other to assist in their work. After appearing on the show a couple weeks back, he was subsequently fired and threatened with legal action if he didn’t leave the rider chat room.

Josh said that on his way to do a shift, he tried to log in to his account, but it wouldn’t work, only to find out via email that he had been terminated.

Avi Winner was another Foodora rider who was also terminated without warning. He said he was told it was due to “inactivity,” which he claims is not true.

He believes it’s all part of a wider effort to push out the older drivers and make way for new cheaper hires.

He said that “politicians need to show some more attention to this issue and help these drivers cause they’re desperate.”

Josh Klooger and Avi Winner are now launching legal action against Foodora.

Below is a press release from Foodora:

Foodora, 14th March 2018

The foodora model creates a tech-based ecosystem that connects restaurants, delivery contractors and customers. It is part of the gig-economy where flexibility and an autonomous workforce are the elements that make it unique, functional and appealing. foodora is proud to partner with a diverse range of riders across Australia, they are the backbone of our business and we value their efforts and commitment to foodora.

Foodora riders are engaged as ‘contractors’, and it is against foodora’s policy to discuss individual contract matters; we value the service of all contractors, and can say, that neither Josh Klooger’s or the termination of other riders’ services is done lightly. In light of this, no rider has ever been punished or had their services revoked due to their participation in any public activity or for expressing an alternative viewpoint, including an appearance on The Project. Contractors have the freedom to work when and where they want, as much as they want, and they have the ability to accept and reject delivery orders as they wish. Furthermore, foodora contractors are not precluded from engaging with other operators simultaneously. The nature of the contractor status is that there are no guarantees in terms of an hourly rate. No foodora contractor is or has ever been penalised for taking time off work if their absence is registered or communicated via the appropriate channels. We rely on contractors to actively inform us of their status, as this is necessary to properly forecast and match supply and demand. As a contractor, a termination of services can be enacted at any time, however, this is of course not done without consideration or reason.

Foodora’s business model continues to evolve and develop. When foodora launched, contractors operated on a fixed hourly rate as we did not have the volume of orders to support a delivery only model. As our business has developed and riders can deliver up to four orders an hour, foodora gives active contractors the opportunity to participate in increased efficiency and earn more when compared to a fixed hourly rate.  Foodora will continue to operate in compliance with local laws and invites positive discussion with all stakeholders including riders, government entities and local communities.